Shipping Schedule:
Orders are processed and shipped
according to the specified delivery batch schedule. Standard dispatch times
from the warehouse are typically within 1-3 business days. For bulk orders,
please allow an additional 1-2 business days. We are committed to ensuring
efficient and timely delivery for all our customers. While we
strive to meet all estimated shipping dates, these timelines are indicative and
subject to change based on operational factors.
Shipping Carriers:
We partner with reputable
courier services, including DHL, UPS, FedEx, TNT, and DDP dedicated lines, to
guarantee secure and reliable shipping. Final
carrier selection may vary depending on destination and service availability
Warehouse Locations:
Our strategically positioned
distribution centres in China and Hong Kong enable us to offer global coverage
and prompt delivery.
Delivery Timelines:
International deliveries are
usually completed within 5-8 business days. Deliveries to remote locations may
take 8-10 business days, depending on the region. DDP shipping typically
requires 8-12 business days, with timelines varying based on location and sea
freight schedules. Delivery estimates are not guaranteed and may be affected by
customs clearance, carrier scheduling, or unforeseen delays.
Customs
Declarations:
We can assist with customs
declarations upon customer request to ensure smooth and efficient clearance
processes. However, customers are ultimately
responsible for understanding and complying with import regulations and duties
in their respective countries unless DDP terms are explicitly agreed
Shipping
Delays and Notifications
Possible
Causes for Delays:
·
Carrier Issues: Shipping delays
may occur due to disruptions or logistical challenges experienced by couriers
(e.g., DHL, FedEx) or other third-party carriers.
·
Weather Conditions: Severe
weather events, such as storms or natural disasters, can impact shipping routes
and lead to delays.
·
Supply Chain Delays: Delays may
arise from issues within the supply chain, including delays from manufacturers
or warehouses in processing or dispatching orders.
Customer
Notifications:
In the event of a delay,
customers will be promptly notified via email, which will include an updated
estimated delivery date. Tracking information will be made available
as soon as it is provided by the shipping carrier, enabling customers to track
the progress of their shipments in real-time.
Our
Responsibility:
Once the goods are handed over to the designated shipping carrier,
Billion Bison is no longer liable for any delays, damages, or losses resulting
from the actions or performance of third-party logistics providers, customs
clearance processes, or other external factors beyond our control. All delivery
timelines provided are estimates and should not be considered binding
commitments unless explicitly confirmed in a mutually signed agreement.
Packaging
Standard Packaging:
All mining hardware orders are
packaged with adequate protective materials to prevent damage during
transit.
Each package is thoroughly
inspected before shipment to ensure it adheres to carrier safety standards. While we
strive to meet all estimated shipping dates, these timelines are indicative and
subject to change based on operational factors
Power
Supply Units and Cabling:
Unless otherwise specified in
the product listing, mining hardware orders include the required power supply
units (PSUs) and standard cabling for basic operation. If the manufacturer includes the PSU or wires, we will
deliver them as part of the shipment. If they are not provided by the
manufacturer, customers are responsible for sourcing the power supplies and
necessary cabling independently.
Reporting Damage:
If a package arrives with
significant external damage, please notify the carrier immediately and contact
us within 6 hours. Retain all packaging materials and provide photographic
evidence to support your claim with the carrier. Failure
to follow these steps may impact the processing of insurance or damage claims.
